Questions about Concierge

Concierge is a WhatsApp concierge for hotels. Guests scan a QR code, ask on WhatsApp and receive the hotel's own answers in five languages; staff step in from a live dashboard. It is hosted in the EU and needs no app for guests and no PMS integration.

On WhatsApp, no: Concierge answers only with the text your staff wrote in the FAQ, and if nothing matches it says so and offers a person. The assistant your staff use is a model that works your dashboard with your rights, and it cannot change anything without your approval.

No. Guests use the WhatsApp they already have. Scanning the QR code opens WhatsApp with your hotel selected and a first message ready to send.

The conversation is flagged as an escalation and appears in the live inbox with the full transcript and, when the guest scanned a stay QR code, the room. A person takes it, replies from the dashboard and resolves it; the guest receives the reply on WhatsApp. Routine questions keep being answered from your FAQ around the clock.

Yes, through broadcasts. Information broadcasts go to guests in house; marketing broadcasts go only to guests who gave marketing consent, wait for quiet hours to pass and honour STOP. Both use templates approved by Meta, and both are sold as modules.

No, and you do not need one. A stay QR code issued at your desk ties a conversation to the room and dates you typed, which is what the inbox needs. Reservations and room service are on the roadmap, not in the product.

Guests can write in English, Romanian, German, French and Spanish, and each answer is written once per language in the FAQ editor. This website is available in English, Romanian, German and Spanish.

Not in the FAQ editor: you write each answer in every language you support, and a guest whose language has no answer gets it in your hotel's default language. Broadcasts are different: your staff write the text once, and it is translated into each guest's language when it is sent.

Yes. With the Assistant Access module your group admin allows a vendor, and a staff member signs in with their normal Concierge login. Their assistant then sees only the tools their role allows, and every change a guest would see waits for their approval.

No. A reply, a broadcast, a checkout or a deletion runs only after the person reads a summary written by Concierge and approves it. Reads need no approval. Every action is recorded in the audit trail as that person, with the assistant named.

If you switch it on. With the Guest Assistant module and your property listed, any assistant that supports the open Model Context Protocol can read your profile, the contacts you marked public and your FAQ answers. A guest who verifies their WhatsApp number can also see their own stays, message you and manage their consent.

Any assistant that supports the open Model Context Protocol, such as Anthropic's Claude, OpenAI's ChatGPT and Microsoft Copilot. Your group admin decides which ones your staff may connect; guests choose their own. Concierge is not affiliated with or endorsed by these companies.

What a person reads through their own assistant reaches that assistant's vendor, under your agreement with it, which is why your group admin allows vendors one at a time. The Concierge assistant inside the dashboard runs on a model under our own subscription, and model keys never reach your browser.

Pricing is per property: every property gets the core, and five modules are sold separately. A quote depends on how many properties you have, which modules you want and how much you expect to message. Ask us and we reply within one business day.

Onboarding is configuration, not a project: we create your hotel, connect a WhatsApp number, import your FAQ from Excel and invite your staff by e-mail. Most of the time goes into writing good answers, not into software.

Yes. An Admin or a Manager can request a module from the dashboard's Modules page, and we grant it per property.

Concierge is designed for GDPR: guest data is hosted in the EU, each hotel's records are kept apart by row-level security, phone numbers are masked, service and marketing consent are recorded separately, and STOP is honoured. You remain the controller; we act as processor under a data processing agreement.

A guest connected through their own assistant can file a deletion request. Your group answers within thirty days, each property can keep records it must keep by law with the reason on record, and everything else is anonymised. Backups age out on their own schedule.

Support access is requested in the open: it is recorded before it starts, read-only, limited to sixty minutes, and visible in your own audit trail.

No, and we do not show badges we do not hold. We publish the controls instead: where guest data is hosted, how one hotel's data is kept apart, masking, consent, sign-in, the audit trail and the approval step for AI assistants.

You take your data with you. The inbox with its transcripts, stays, escalations, the FAQ, staff and the seven reports all export from the dashboard, as Excel, PDF or CSV.