Concierge

For hotel groups

Can one login run five hotels?

Yes. A hotel group runs its estate from one console: properties, the people who work in them and the seats they hold, the AI assistants the group allows, guests' data requests and seven reports, while each hotel's guest data stays apart from every other hotel's.

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  • Row-level isolation
  • Seven reports
  • Audited support access

My group

What does the group console hold?

One console for the estate. My group holds the company details, the properties, the people and the seats they hold, the assistants the group allows, guests' data requests and the group's audit trail.

  • One person, many properties, one save

    Admin, Manager and Front desk at a property; a group admin above the estate. One login can hold seats at several properties, with each hotel's data kept apart.

  • Seven reports across the estate, on a schedule

    Properties, check-ins, broadcasts, conversations, escalations, staff and FAQ: filtered, charted, exported to Excel, PDF or CSV and e-mailed on a schedule.

  • The group decides which assistants may connect

    With the Assistant Access module, staff connect Claude, ChatGPT or Microsoft Copilot with their own Concierge login and see only the tools their role allows. Your group admin decides which vendors may connect, and the list starts empty.

  • Support visits are read-only, time-limited and in your audit trail

    Support access is requested in the open: it is recorded before it starts, read-only, limited to sixty minutes, and visible in your own audit trail.

Kept apart

How is each hotel's guest data kept apart?

A group admin sees roll-ups across the estate; guest records stay isolated at the property by row-level security, and a guest's history crosses properties only if that guest opts in.

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Meridian Hospitality Group Roll-ups across the estate

  • Hotel Meridian Guest records, this hotel only
  • Hotel Meridian Brasov Guest records, this hotel only
  • Hotel Peștera Wellness & SPA Guest records, this hotel only
Roll-ups go up to the group. Guest records stay at their property, isolated by row-level security.

  • Kept apart

    Row-level security refuses another hotel's rows

  • Guest history

    Crosses properties only if the guest opts in

  • Data requests

    Deletion requests answered in thirty days, with a per-property hold

  • Audit trail

    Every admin action, support visit and assistant write recorded

Book a demo or ask us anything

Tell us about your property and we will show Concierge on your own questions. We reply within one business day.

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